Managing Client Communications (Reviews, Messenger, Comments, etc.) Online

Approved for one hour California Statutory CEU

**Click Here to Register**

Summary: Remember the days when online comments were simple to monitor? All a practice had to do was monitor reviews in a few key areas! Now, there are multiple ways for a client to communicate their satisfaction (or dissatisfaction) with services provided by a hospital. Reviews management is still an ongoing process, but now pet owners can ping the hospital through Google My Business, Facebook Messenger, and multiple other social media platforms that allow comments and contact. How can it all be managed? More importantly, what is it best to say? Join us to learn some reviews management tips and tricks, as well as software, to keep your sanity intact!

SPEAKER: Kelly Baltzell, MA
Kelly is President and CEO of the Beyond Indigo family of companies, which she founded in 1997.   Under her leadership, Beyond Indigo companies have developed all types of veterinary websites (small animal, exotic, specialty, equine, mixed animal) that now reach millions of people a year. Kelly’s depth of experience, passion and visionary approach to the industry have made her an unparalleled leader in Internet marketing.

A true relationship builder who works to promote her clients and broadcast their stories to the world, Kelly speaks frequently about marketing trends and website design at national conventions and private functions. Prior to creating Beyond Indigo, she served as Site Manager for Online Psych, the mental health community of America Online, and designed customized mental health programming for the AOL Health Channel. Online Psych had up to four million page views per day and attained placement on AOL’s Welcome Screen. After Online Psych merged with iVillage.com, Kelly became Director of Interactive Health and was later promoted to Executive Director of Health. She helped generate more than 18 million page views a month for iVillage.com.

Kelly was graduated from George Washington University with a degree in International Affairs & Economics and received her Master’s degree in Counseling & Psychology from St. Mary’s.  Kelly is a proud parent, currently living with her family in Minnesota.

SPEAKER: Tom Kiesel

Tom has an impressive track record of working with a diverse range of companies, from dynamic startups to Fortune 500 corporations, showcasing his ability to adapt to varying market conditions. Presently, he holds the Director of Marketing Services position at Beyond Indigo Pets.

In this capacity, Tom leads a team of highly skilled Marketing Strategists who handle clients across the United States and Canada. He is widely recognized for his ability to deliver innovative marketing strategies that have driven increased brand awareness and revenue growth.

Tom’s dynamic leadership skills, coupled with his creative thinking and ability to inspire and motivate his team, have earned him an important position at a respected company in the marketing industry where he hopes to continue performing at a high level for many years to come.

Sponsor: