Surviving Clients While Maintaining Sanity

Approved for one hour California Statutory CEU

**Click Here to RSVP**

3 things you will learn from my talk: 

1. Why are clients important to our success?
2. Why are they mad at us?
3. What are you doing that can trigger them to be upset and how can you change it?

Speaker: Melissa Tompkins, BS, CVPM, PHRca

I am a Certified Veterinary Practice Manager, I am credentialed in HR for California (PHRca), and I am also a Certified Compassion Fatigue Professional.

I am very active within the veterinary profession and was the Southern California Veterinary Medical Association’s 2018 Paraprofessional of the year.

In 2011 I co-founded the North Orange County Veterinary Hospital manager’s group.  I help organize our monthly meetings and help provide quality education to our local managers.  I love helping other managers and team members grow within the veterinary profession.

I have published multiple articles in DVM360.com, Veterinary Team Brief, and veterinary economics.  I have been a speaker at multiple conferences and symposiums, including ASEC’s Annual Symposium, California Veterinary Specialists Management/Technician Spring forum & Symposium, and Fur Paws Consulting Training Symposium.  I have also been a featured speaker on how to create a Cat Friendly Practice with Ceva Animal Health and at the 2016 AVSG Wet Lab.  Recently I was a speaker at Oklahoma’s Veterinary Medical Conference in Oklahoma City!

Becoming a veterinary practice consultant allows me to do what I love best, which is helping other veterinary professionals grow their business.

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